Frequently asked questions.

Your order will be in your hands in 3 to 5 business days for runs up to 12 pieces, counted from the moment you approve the mockup, not from your first message. That includes the time to produce and print your item plus shipping to your door. Larger runs get their own date when we quote them. Shipping is free on orders over $100. If you are in our North Austin area we bring it to you ourselves, free and with no minimum. Under $100 outside that area you pay the real USPS or UPS rate for your address, it goes Priority Mail, and you'll get tracking the moment it ships.

Two ways. In North Austin, Round Rock, Cedar Park, Leander, Liberty Hill, Georgetown and Pflugerville we bring your order to you ourselves, free and with no minimum. Anywhere else in the 48 contiguous states, shipping is free on orders over $100. Under that we look up the real USPS or UPS rate for your address and it goes Priority Mail so it gets there fast.

Once your order ships, you get a tracking number by email and by message. Tap the link to see live tracking.

Right now we ship only within the 48 contiguous United States. If you're outside that area, leave us your email and you'll be among the first to know when we expand shipping to your area.

Yes, on our personalized listings you can add a name and number. Look for the listing marked personalized, and add the name and number at checkout.

At checkout, use the Add your personalization box on the listing. Type the name and number exactly as you want them printed, for example RIVERA and the number 7.

We use a bold varsity style, just like it appears on a real baseball jersey. The number goes on top and the last name below. It's the classic baseball look everyone knows.

Yes. We do custom team orders with names and numbers for the full roster. See our Custom Team Orders page or message us for a team quote.

Team and bulk orders get a custom quote, so message us with the quantity. New customers also get 10% off with code DUGOUT10.

Each listing has a size chart in the photos. Our adult tees are unisex and fit true to size with a relaxed feel. When in doubt, message us with height and usual size and we'll help.

Youth sizes available are XS, S, M, L, and XL. If your child is between two sizes, we recommend choosing the larger one for more comfort during the game.

Our hero tee fits true to size with a relaxed, roomy feel. If you prefer a fitted look, consider sizing down one. Each listing has a full size chart.

Our hero tees are 100% ring-spun cotton, garment-dyed and heavyweight. Crewnecks and hoodies are a soft cotton-poly fleece, and youth tees are soft ringspun cotton.

Minimal shrinkage if you wash cold, inside out, and tumble dry low. Garment-dyed cotton may relax slightly, which is part of its vintage character.

Many designs come in White, Sand, Sport Grey, Navy, and Black. Availability depends on the listing, so message us with the design and color you want and we'll confirm.

Our mockups are very accurate, but screens vary a little, and garment-dyed pieces have natural color variation that makes each one unique.

Yes. We have dedicated Spanish lines, including Mamá de Pelotero and Papá de Pelotero. Search those names in our shop.

If your item arrived damaged or misprinted, you have 7 days from the delivery date to report it. Just take a photo of the problem and send it to us. We'll send you a new item free of charge, no hassle.

Because each item is made to order and personalized items are unique, size-change returns are limited, so please check the size chart before ordering. For our error or a defect, we'll always replace it free: just report it with a photo within 7 days of delivery. Message us and we'll do our best to help.